1. Check the free module first
The first module of every course is available free so students can review the teaching style and basic content before paying.
2. When a refund is available
You may request a refund within 7 calendar days of payment if you have not completed more than the first paid module of the purchased course. We will also correct or refund duplicate payments, payments made for an unavailable course, or verified payments for which access cannot be delivered within a reasonable time.
3. When a refund is normally unavailable
A refund is normally unavailable after substantial course access, completion of more than the first paid module, certificate issuance, account sharing, violation of the Terms, or a simple change of mind after significant use. This does not limit any mandatory right or remedy under applicable Pakistani law.
4. How to request
Use Student Support and provide your registered email, course/package, payment date, transaction reference, reason, and a receipt with unnecessary financial details hidden. Never send a PIN, OTP, password, full card number, or banking login.
5. Review and payment
We aim to acknowledge requests within 3 working days and decide them within 7 working days after receiving sufficient information. Approved refunds are returned, where practical, to the original payer and method. Bank or gateway processing time and non-refundable third-party charges may affect the final arrival date.
6. Cancellations by the Academy
If the Academy permanently withdraws paid content without providing a reasonable replacement, affected students may receive a proportionate or full refund depending on use already received.